FUNNEL PRODUCT SUITE
Prospect + Resident AI
Funnel’s agentic AI seamlessly orchestrates every step along of the renter journey from initial inquiry through renewals.
By the numbers
113%
increase in appointments set
86%
increase in lead-to-lease conversion
72%
of AI-scheduled tours are scheduled after hours
“We have had prospects schedule a tour at 2:00 a.m., because [Cortland’s VA] Cortney replied. That could never happen before.”
Nikki Sarmer
Marketing Technology Specialist
Prospect AI
Engage, answer, and convert, around the clock
Funnel's Prospect AI works email, SMS, chat, and voice, so no inquiry goes unanswered, day or night. It fields the repetitive questions, books tours, and captures what each renter wants, then hands the conversation to your team the moment it needs a human. Your people spend their time where it counts, and no lead slips through the cracks.
Human-like conversations across every channel
Prospects get real answers, not a clunky chatbot loop. Funnel's AI handles complex, nuanced questions about your community across email, SMS, chat, and voice: office hours, pet policies, income requirements, corporate leasing, whatever they ask. It captures preferences to the guest card as it goes, so nothing's lost and no one's re-keying notes. The conversation feels human because it needs to.
Built into the CRM, with seamless handoff to your team
Seamless handoff and visibility
Funnel's AI isn't bolted onto your CRM, it's built into it. As it works a conversation, it fills in renter details and creates the right follow-up tasks for your team automatically. So when a prospect needs a human, your agent steps in with the full conversation and every preference already on the guest card, no recap, no cold start. AI and your team, working the same renter without missing a beat.
Cross-sell automatically
You already spent the marketing dollars to get them in the door. When their first choice isn't the right fit, on budget, availability, amenities, or pet policy, Funnel's AI automatically recommends a sister community that matches what they're after. No extra work from your team, and revenue that would've walked out the door stays in your portfolio.
AI Savings
How much can AI save your business?
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Resident AI
Great service doesn't end at move-in
Your AI assistant keeps working the moment a prospect becomes a resident. Funnel's Resident AI handles the everyday asks that pile up on your team, rent reminders, renewals, maintenance, mid-lease changes, so residents get fast answers and your team gets time back. Same assistant, same guest card, now across the whole time they live with you.
Reduce delinquency and boost on-time payments
When rent is due, overdue, or a small balance is lingering, Funnel's Resident AI reaches out with a friendly reminder and answers the payment questions that follow. Residents get a quick, easy nudge, and your team stops chasing payments so they can focus on the residents in front of them.
Accelerate renewals
Renewals usually mean a stack of manual follow-ups. Resident AI handles the outreach instead, letting residents know when their lease is coming up, walking them through their options, and sending a friendly nudge to sign once they've decided. Your team stays focused on the relationships that keep residents, not the chasing.
Resolve maintenance issues faster, even after hours
A resident reports a leaking faucet at midnight, and Resident AI is already on it. It gauges urgency, captures the details that matter, and creates or updates the work order so your maintenance team gets what they need right away. Residents feel heard the moment they reach out, and nothing waits until morning.
Take care of your teams and renters from inquiry through renewal.
Adding a pet, a parking spot, a storage unit: simple to ask for, but a slog to process, usually days of emails and lease edits. Funnel's Mid-Lease Change Agent runs the whole thing. It asks the right questions, gathers every detail, generates the lease amendment, and sends it for signature, with your team stepping in only to countersign. A week of back-and-forth becomes one conversation, and every paid add-on starts earning sooner.
