Multifamily's first AI front-office-only platform
Let’s create the world’s best rental experience.
- Cost savings for owners and managers
- Ideal experiences for renters
- Happier, better teams
Funnel powers 2 million units and is trusted by
What is funnel?
Multifamily's first AI front-office-only platform
Fenix
Multifamily AI for everything, across email, phone, text, and chat. Deeply integrated across the renter lifecycle.
AI agents
Voice AI
Agentic workflows
Scoring + sentiment
AI Assistant
AI business analyst
Agent platform
System where AI + human teams work
RENTER-CENTRIC® CRM
Omnichannel comms
Prospect Management
Renter management
Touring + appointments
Quoting
Contact center
Centralized workflows
Renter platform
Consumer suite for applicants + residents
Applications
Resident portal + app
Screening + fraud
AI agents
Renewals
Work order creation
MoveIn + Out Checklists
Addt. Agent Workflows
Fabric
Data layer orchestrating your teams, AI, and external tools across the renter journey.
CONFIGURATION + GUARDRAILS
Voice AI
SELF-SERVE WORKFLOW BUILDER
Integrate
Funnel with:
Your ILS
Your PMS
Your LLM+MCP
Your vendor
Any data export
uNDER THE HOOD
What’s inside our AI front-office-only platform?
Agentic AI
Prospect and resident AI delivering instant, 24/7 follow-up across email, chat, SMS, and voice
Orchestration
Action people, AI, and data across multi-solution workflows throughout the connected renter experience.
Fenix
Part assistant, part support team, part business analyst, Fenix handles SOPs, tours, reminders, and surfaces portfolio data and insights across your connected tools.
Prospect + resident management
A renter-centric® CRM managing every prospect and resident from one unified record
Contact center software
Centralized calling with recording, transcription, and call scoring so no call goes unanswered
Resident onboarding + portal apps
Move-ins, payments, maintenance, and renewals in one self-serve mobile-first resident portal
AI workflows
AI to nurture every lead with real-time, multi-touch attribution
ILS syndication
Unit-level syndication pushes accurate listings to every ILS and captures rich lead data
Reporting dashboard
Flexible, real-time dashboards to analyze every step of the renter journey portfolio-wide
Online leasing + renewals
Mobile-first applications with fraud prevention, instant income verification, and self-serve renewals
integrations
We integrate seamlessly with your current PMS.
(+ LLMs and the rest of your tech stack)
by the numbers
Plus, we get results.
35%
task time savings
$4-5M
annual savings, plus 50% higher compensation for leasing teams
100%
client secret shop score
15%
increase in resident retention YOY after centralizing
our partners
Multifamily leaders trust Funnel.
How we help
So why change to Funnel?
Increased efficiency, reduced costs
Mitigate rising operating costs and keep your best people through role specialization.
Work every lead right
Scale your top performers with the help of AI. Guaranteed, personalized, follow-up with every lead.
Ideal renter + resident experiences
Advanced, trigger-based marketing automation for a tailored experience with your brand.
Our values
Our “why” includes making the world a better place.
Home by Funnel Inc. — affectionately known as Housing Opportunities Made Equal or HOME — is a 501(c)(3) nonprofit focused on tackling one of our nation’s biggest challenges: equitable housing.
