UDR rolls out integration, unifying leasing and maintenance within Funnel’s resident app, Nestio.
AUGUST 7, 2025, TAMPA, FL — Funnel, the proven AI-infused multifamily CRM, today announced its newest integration with SuiteSpot, a leading provider of AI-powered maintenance operations technology for multifamily. The partnership embeds SuiteSpot’s maintenance engine directly into the resident experience through Funnel’s resident portal or resident app product, creating a single ecosystem for leasing and maintenance workflows, UDR, one of the industry’s leading and largest operators, is rolling out the integration across their portfolio later this year.
“At UDR, we prioritize technology that enables better performance without increasing complexity,” said Josh Gampp, Chief Technology Officer, UDR, a REIT with 60,000 homes nationwide, ranked 15th on NMHC’s 2025 owners list. “Funnel is instrumental on the renter-facing side, and SuiteSpot has transformed our turn and maintenance operations. Integrating these two platforms means our residents and teams will enjoy a smoother, more transparent experience. As operators, it connects our leasing success directly to our operational execution, giving us better visibility into what’s happening on the ground.”
The result is not just a more elegant resident experience—but a more operationally intelligent one.
Benefits:
- By integrating SuiteSpot’s powerful turn and maintenance automation tools into Funnel’s ResApp, renters can now submit and track work orders in Nestio, the same app they use for communication, rent, and renewals.
- On the back end, leasing and maintenance teams are connected, improving operational clarity.
- By aligning leasing and maintenance systems, vacant units can move through turn and prep workflows faster—reducing vacancy loss and cutting service times with fewer delays due to communication breakdowns or duplicate data entry.
- Integrated systems reduce the chance of mismatched data (like unit statuses, resident contact info, or work order progress), especially in high-volume portfolios.
“We built our resident portal (ResApp) to make the resident experience feel as simple as it should be—for renters, that means everything happens through our app, Nestio. For teams, it’s all powered by Funnel behind the scenes,” said Tyler Christiansen, CEO of Funnel. “By bringing maintenance into that experience, we’re delivering on our promise to simplify operations for teams, improve transparency for operators, and elevate the entire resident journey.”
The partnership reflects a shared commitment to building connected, future-ready operations, without overwhelming onsite teams.
“For too long leasing and maintenance have lived in separate silos. This integration is a major step forward in unifying property operations,” said Elik Jaeger, CEO of SuiteSpot. “By pairing Funnel’s resident engagement data with SuiteSpot’s operational intelligence, we’re giving teams a 360-degree view of every unit and every customer touchpoint. It’s the experience residents expect, and the efficiency operators need. We’re thrilled to partner with Funnel to bring our maintenance solutions directly into their resident-facing layer—delivering real value for operators and residents alike.”
The Funnel – SuiteSpot integration is now live for mutual customers and will be showcased live at the 2025 NMHC Optech conference in Las Vegas. For more details about Funnel, schedule a demo. For more details about SuiteSpot schedule a demo.
About Funnel
Funnel provides a win to three vital groups: operators looking to reduce costs and improve efficiencies; stretched-thin onsite teams who demand a better long-term career; and renters who deserve a better customer experience. Funnel’s proven AI-infused CRM is the enterprise-grade solution industry leaders, owners, and operators trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric® platform can provide. We call it Renter Management Software; our clients call it the new operating model.
About SuiteSpot
SuiteSpot is an AI-powered platform that helps multifamily operators run maintenance and capital projects more efficiently. By intelligently orchestrating workflows, centralizing operations, and automating routine tasks, SuiteSpot drives down costs, protects assets, and elevates the experience for both residents and on-site teams—resulting in leaner staffing, smarter decisions, and stronger portfolio performance. To learn more, visit www.suitespottechnology.com.
Media Contacts:
Funnel
Hannah O’Leary
Sr. Manager Corporate Communications
hannah.oleary@funnelleasing.com
SuiteSpot
Dhesaka (DJ) Jayasuriya
Director of Marketing
dj@suitespottechnology.com
