FUNNEL PRODUCT SUITE
Voice AI + Insights
Answer + score every call. Unlock real trends with AI-powered performance analysis.
- Automatically evaluate every prospect + resident call across your portfolio.
- Spot issues, trends, and training gaps before they cost you.
- You can call or text our AI right now @ (202-807-1514).
By the numbers
100%
of calls are analyzed and scored
23%
increase in tour conversions after switching from manual scoring to AI coaching
3x
more scored calls after switching from manual to AI call scoring
A measurable lift in team engagement and customer satisfaction
“With Insights, we’re stepping into a new era of accountability and clarity. For the first time, we can see how our teams engage with residents and prospects across every community—without relying on time-delayed spot checks or subjective feedback. The AI is consistent, fair, and surprisingly nuanced. It doesn’t just highlight coaching moments, it uncovers operational flaws and shortcomings we can address in real time. That combination—performance improvement plus portfolio-wide visibility—is a game changer.”
Brent L. Bunger
Executive Vice President
Insights
See how your teams really perform across every property
You can't improve your team off one secret shop a month. Insights uses AI to automatically analyze and score prospect and resident calls across your portfolio. Instead of a single monthly data point, you get the full picture: coaching moments, operational issues you can catch before they cost you, and a clear view of how your teams perform, property by property.
Analyze + summarize your calls automatically
While your team stays focused on the conversation, Insights captures the rest in real time: leasing preferences, ad source, action items, even sentiment, all extracted and synced to the call transcript. No digging through recordings, no scrambling to remember who said what. Just clean data, ready to act on.
Objective scoring on your calls, powered by AI
Insights uses AI to score your prospect and resident calls against transparent rubrics, consistently and without the awkward sit-down. Agents see exactly what they did well, what they missed, and how to improve, tied to clear criteria they can actually see. It's coaching without the conflict, and accountability that sticks, applied the same way across your whole portfolio.
Capture resident sentiment before it costs you
Insights analyzes resident calls too, not just prospect ones, and reads whether the call was positive or negative, giving you real-time visibility into how residents actually feel. No surveys, no guesswork. Spot repeat issues like payment confusion or package complaints the moment they show up, so you can fix them before they drive turnover, cut call volume, and free your team for higher-value work.
Reporting at every level, from agent to portfolio
Insights connects the dots across calls, teams, and properties, from missed calls to recurring issues like that gym door no one fixed. Go as focused or as high-level as you need, from a single agent to a community to your whole portfolio. And because Funnel processes millions of calls a month, you're benchmarking against the industry, not just your own trends.
Customizable scorecards for every asset type
Score what matters for each property. Tune your rubrics by asset type, military, student, affordable, conventional, and weight the criteria that count while de-prioritizing the ones that don't. Set it once and Insights applies it across your calls instantly, no training, no downtime.
Voice AI
Never let a prospect call go unanswered
Funnel's Voice AI answers your prospect calls, day or night, whether it's your first line for every call or your after-hours and overflow coverage in place of an expensive third-party call center. It talks naturally, answers real questions, and books tours, so no lead hits voicemail, no opportunity waits until morning, and more calls turn into booked tours.
Self-serve tour scheduling
Prospects book, reschedule, or cancel a tour on their own, in-person or self-guided, without waiting on a team member. They get it handled the moment they're ready, and your team's calendar stays booked without the back-and-forth.
Answer questions and capture what matters
Voice AI answers the questions prospects actually call about, pet policies, fees, parking, specials, income requirements, utilities, and more. And while it's talking, it asks the right questions to fill out the guest card, budget, preferences, contact info, then updates the record in your CRM, so every call leaves your team with a complete picture, not a missed message.
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