FUNNEL PRODUCT SUITE of calls are analyzed and scored
increase in tour conversions after switching from manual scoring to AI coaching
more scored calls after switching from manual to AI call scoring
A measurable lift in team engagement and customer satisfaction
You can’t change your team’s performance from one call a month. Secret shops are a single data point. Insights is the whole picture. Every inbound call is automatically analyzed and scored using transparent, always-on AI. That means no more relying on one-off interactions to make business decisions. With Insights, you see how your team actually performs, across every property, every day. No cherry-picking. No blind spots.
While your team focuses on the conversation, AI captures the rest—automatically and in real time. From leasing preferences and ad source to action items and sentiment, key details are extracted and synced to the call transcript. No more digging through recordings or scrambling to remember what someone said. Just clean data, ready for action.
With AI delivering the feedback, there’s no awkward sit-down. Just clear, consistent, call-by-call insights tied to transparent rubrics and tooltips. Agents know exactly what they did well, what they missed, and how to improve. It’s coaching without conflict—and accountability that sticks.
Insights is the only AI tool that analyzes resident calls, giving you real-time visibility into the renter experience—no survey fatigue or guesswork required. Spot repeat issues (like payment confusion or package complaints) the moment they appear. Fix them quickly (before turnover), reduce call volume, and free your teams to focus on what matters most.
Connect the dots across calls, teams, and trends. From missed calls and agent performance to recurring operational issues (like that gym door no one fixed), Insights connects the dots. And because it processes millions of calls each month, you’re not just seeing your own trends—you’re benchmarking against the industry.
Fine-tune scoring by asset type—military, student, affordable, conventional—and adjust priorities on the fly. Weight what matters, de-prioritize what doesn’t, and get relevant feedback that reflects each property’s goals. And once you set it, AI applies it instantly. No training. No downtime.
Smart enough to know who’s speaking—without the intro. Every agent gets a voiceprint, so Insights knows who’s on the call—even if they never introduce themselves. That means more accurate scoring, better performance tracking, and a clearer picture of who’s answering (and who isn’t).
Whether used as your first line of defense for all calls or your overflow / after-hours solution to replace expensive third-party call centers, Voice AI is here to answer your prospects’ questions and book you more tours. Now, new and improved with more conversational communication and reduced latency. Boosted conversion rates, anyone?
Prospects have the ability to schedule, reschedule, or cancel a tour (in-person or self-guided) without ever talking to a team member.
Collect caller contact info and provide prospects with move-in dates, budget, and/or apt layout and availability. Answer questions about pet policies, fees, parking, specials/discounts, income requirements, utilities, and more.
Learn how Funnel transformed the renter experience for leading multifamily management companies.
