FUNNEL PRODUCT SUITE
Fenix: one AI across the renter lifecycle
Fenix is Funnel's AI, working every step of the renter journey alongside your team, not instead of it. It converses with prospects and residents, completes the work you delegate to it end to end, and evaluates trends across every interaction so you can act. One AI, from first inquiry through renewal.
By the numbers
113%
increase in appointments set
86%
increase in lead-to-lease conversion
72%
of AI-scheduled tours are scheduled after hours
“We have had prospects schedule a tour at 2:00 a.m., because [Cortland’s VA] Cortney replied. That could never happen before.”
Nikki Sarmer
Marketing Technology Specialist
Communicate
Every conversation on every channel: handled.
Prospect AI
Engage, answer, and convert around the clock, in conversations that feel human, not robotic. Prospect AI covers email, SMS, chat, and voice, so no inquiry goes unanswered. It books tours, captures renter preferences to the guest card, and when their first choice isn't the right fit, recommends a sister community that matches. It hands off to your team the moment a conversation needs a person, so no lead, or dollar, slips through the cracks.
Resident AI
Handle the everyday asks that pile up on your team, so residents get fast answers and your team gets time back. Resident AI reduces delinquency with rent reminders and clears the payment questions that follow, walks residents through renewal options and nudges them to sign, and turns a leak called in at midnight into a work order before morning.
Voice AI
Funnel's Voice AI answers your prospect calls day or night, whether it's your first line or your after-hours and overflow coverage. It talks naturally, books tours, and answers real questions, so no lead hits voicemail. On the resident side, it fields maintenance calls too, gauging urgency and creating the work order before your team ever picks up.
Delegate
Take the pressure off your team.
AI assistant
Your personal AI assistant, support team, and analyst in one, embedded in Funnel and the LLMs your team already uses. Ask in plain language and it gets the work done, and gives leaders real answers on the business, in the moment. And because it's open by design, it doesn't stop at Funnel: it will reach into your other systems, like maintenance, screening, and touring, to orchestrate and complete the work.
Agentic workflows
AI shouldn't just handle the conversation, it should complete the work: give Fenix a goal, and it runs the job end to end. Take a mid-lease change: adding a pet or a parking spot is simple to ask for, but a manual slog of back-and-forth and lease updates. Fenix asks the right questions, gathers details, generates the lease amendment, and sends it for signature, with your team stepping in only to countersign. A week of manual work becomes a few minutes, and you realize ancillary revenue sooner.
Evaluate
Determine what's working and what's at risk.
AI Call scoring
Calls get scored automatically, at the call, agent, community, or portfolio level. Fenix listens for what matters, whether the agent followed the script, answered the objection, and asked for the tour, and scores the conversation accordingly. See where one agent needs coaching or where a whole community is slipping, without having to listen to a single recording.
AI sentiment analysis
Fenix reads resident interactions for sentiment and surfaces the trends underneath, what's driving satisfaction and what's driving complaints. It also predicts a resident's likelihood to renew, so you see risk while there's still time to act. Paired with Workflow Studio's automation, that means catching a resident before they're gone, not chasing them after they've already decided to leave.
AI Savings
How much can AI save your business?
Adjust the sliders to see your savings.
