FUNNEL PRODUCT SUITE Funnel’s virtual assistant (VA) gives stretched-thin teams a hand. It’s powered by machine learning and natural language processing to seamlessly automate every step of the renter journey from initial inquiry through renewals.
increase in appointments set
higher lead-to-tour conversion for prospects nurtured by AI
increase in lead-to-lease conversion
of AI-scheduled tours are scheduled after hours
Our AI Virtual Assistant (VA) = your teams’ new BFF. Give your teams a hand, and take 86% of initial inquiries off their plate with our VA. Our VA engages, answers, and converts prospects through email, SMS, website chat, and voice in a quick, human-like manner (EVEN outside normal office hours). When it’s time to take the conversation a little further, it seamlessly hands the conversation to live agents through customizable preferences. Better still, our VA is built on our award-winning CRM, parsing answers and recording renter preferences to the guest card throughout the conversation — saving your teams from a manual lift.
Conversationally answer the questions renters need to know, all while capturing renter’ preferences in the guest card, without lifting a finger. AI doesn’t have to feel artificial, that is why Funnel’s chatbot also has the “brain” of our Virtual Assistant and can answer complex questions about your community, schedule tours, and present similar units in sister communities, in a natural human-like manner via chat, SMS, email, and voice.
This is not the old automated ‘boo-beep-be-bop’ robot conversations that renters run away from. This is the modern solution that leads to your prospects asking to meet *your VA’s name* when they arrive for their tour.
No more piecing together multiple platforms to get the chat, email, SMS, and voice AI functionality of your wildest dreams. Our ultimate blend of advanced machine learning and natural language processing allows your tech to answer questions, even multiple questions, on multiple channels, from a single platform. Say goodbye to data or renters falling through integration cracks, giving renters the real-time answers they demand.
Give your teams the tools they need to do their job flawlessly. With Funnel, teams know what follow-up to-dos are most important because tasks can be automatically assigned to leasing teams in the CRM, all based on actions taken in VA conversations. Because every conversation is recorded to prospect records, and easily accessible in real-time through the CRM, leasing teams can step in and keep the conversation going at any moment.
In true partnership, we make sure our tech fits your needs and preferences. You decide the responses, timing, agent handoff triggers, naming the virtual assistant (if you’d like), if it should identify as robot or human, language, and so much more.
Our CRM and AI were built to work as a team, so nothing is lost in translation. Rich prospect data is captured by the virtual assistant and added to guest cards, to give leasing teams the information they need, instantly and automatically.
An optimized experience often means the difference between a renter choosing your property or the one down the street. Funnel’s AI Workflows help your teams create ideal renter journeys by standardizing best practices and ensuring that prospects always receive the right touchpoint at the right time.
You already spent the marketing dollars to bring them in. Help them find the best home in your portfolio that matches their preferences, even across town, without any extra effort from your team. Drive additional revenue that would have fallen through the cracks. Our platform can cross-sell sister properties without a human being involved. Whether it’s lack of availability at their initial budget, amenity preferences, or pet policy, the AI will automatically recommend a nearby community that might be a better fit.
Your AI Assistant shouldn’t stop lending a hand when a prospect becomes a resident. Funnel’s Resident AI continues to save your team time while giving residents the fast, helpful responses they expect. It acts as your resident team’s superhero sidekick, sending rent reminders, discussing payment details, accelerating renewal decisions, and intaking work orders through calls.
Funnel’s Resident AI sends friendly, automated reminders when rent is due, overdue, or when a small balance remains. It handles payment-related questions and guides residents through their options without adding work for your team.
Residents get quick answers while your teams gain valuable time back.
Renewals often mean countless manual follow-ups and wasted time. Resident AI automates outreach, notifying residents about upcoming lease expirations, sharing renewal options, and sending friendly reminders to sign once they’ve made a choice.
Your team stays focused on building relationships instead of chasing renewals.
When it’s midnight and a renter reports a leaking faucet, Resident AI has it covered. It determines urgency, captures key details, and can automatically create or update a work order from calls to ensure your maintenance team gets the right information fast.
Residents stay informed and satisfied while your teams save time on after-hours triage.
Learn how Funnel transformed the renter experience for leading multifamily management companies.
