By the numbers.
secret shop score
of tours scheduled via Virtual Assistant (VA) were booked after hours
increase in appointments set
increase in tours YOY
Today’s renters demand instant personalized experiences. Fast, automated responses from our virtual assistant give renters the information they need, when they need it. No more frustrating renter experience, no more overwhelmed leasing teams. More decision-ready prospects, more efficiencies for your teams. QuadReal Property Group found that Our AI + automation created more “vested” renters, and increased their tour-to-lease conversion by 33%. All in less time.
Use our real-time reporting to identify and eliminate bottlenecks, reduce costs, improve performance and predictively staff. Skip the guessing games of when your community’s busiest times are, use data to identify them, and staff to provide the best experience for your team (i.e. not overwhelmed) and your renters (i.e. not underserved). Call us nerds, but we are all heart-eyed-emojis for actionable data and smart tech creating business efficiencies at scale.
Our AI is built to work seamlessly with our multifamily CRM, meaning — unlike when you bolt a single point solution to your PMS — no valuable leads, renter preferences, and communication are siloed at the property level or in a different tech solution. AI that works seamlessly with your front-office solutions, gives your teams a hand, and your renters receive a consistent ideal experience. Your success is no longer dependent on which team member responds. Our AI handles 86% of initial inquiries, freeing your team to focus on what matters: renters.
Our AI solution earned a 100/100 secret shop score by RKW Residential, when they posed as a prospective renter inquiring at their communities using our virtual assistant. Meaning we got a perfect score for every lead nurturing requirement, including immediacy, consistency, personalization, and appointment setting. Can we let you in on a secret? Our AI + automation are so good, renters will think they’re your 100% human team. Which we love, because in our opinion, smart tech’s role is to amplify the impact of your teams and make renters feel at home.
When a renter or resident has a question or a process gets stuck, don’t stall the renter journey just because your onsite agent is busy or the office is closed. Funnel’s omni-channel communication delivers rich conversations, with seamless AI to team handoffs for customizable renter experiences you control no matter what time.
It’s that simple. If you want to create a great experience for your renter, your teams need to love their jobs. Customers are savvy, and can pick up on nuances in mood and behavior that will put them on edge and drive them to rent elsewhere. AI frees your teams from the time-consuming back office tasks that take them away from delighting renters from initial inquiry, to move-in through renewals.
