The new era of Funnel
Funnel pairs AI-powered workflows with the human moments that matter, because housing decisions require trust.
Meet multifamily's first front-office-only AI platform. Everything your business relies on, now with more AI and control.
the funnel platform
One connected platform, inquiry through renewal
Funnel orchestrates AI, people, and workflows across every property in a portfolio, all while connecting to the systems operators already run. This helps them pair the speed of AI with the high-value moments only people can deliver to improve efficiency and standardize execution.
What's new for you?
Funnel Fabric
A data layer orchestrates your teams, AI, and external tools across the renter journey. All part of our commitment to staying an open platform. Gives operators the freedom to bring trusted vendors into Funnel's ecosystem, uniting external proprietary systems, internal knowledge bases, and enterprise tools directly into the platform so that teams can act on all of it inside Funnel through Fenix or in the LLM of their choice.
Workflow Studio puts you in control
This self-service workflow builder lets you decide exactly what happens, and when, across the entire renter lifecycle. Bring your teams, AI, and tools together in every workflow, then adapt them as your needs change.
The platform is committed to being open
We will not build a PMS or ledger product, so you keep control of your stack.
Fenix, one AI for your renters and your team
Unlock more with Fenix, Funnel's AI, which now includes an always-on assistant that increases team capacity, speeds up decisions, and turns portfolio insights into action from inside Funnel or your team's LLM, starting with Claude. Part assistant, part support team, part business analyst, Fenix handles SOPs, tours, reminders, and surfaces portfolio data and insights across your connected tools.
Take the next steps
Fenix, Workflow Studio, and Insights (AI-powered conversation and sentiment analysis) are now available to all clients. Our team is ready to work with you to determine the best strategy for implementing AI across your current prospect and resident workflows. Reach out to your Funnel representative to discuss how we can tailor this rollout for your team.
TLDR:
Renter-preferred AI, built to
support your teams
3/4
renters preferred Funnel's Chat AI in a blind study
2/3
renters preferred Funnel's voice AI in a blind study
Prospect AI is now included in every base product.
Want a walkthrough of what is new?
Contact our team to learn more.
The new era of Funnel, straight from the source
Learn what’s new and why it matters in the latest episode of The Report.