Nothing is more important than renters and residents.
Create a consistent multifamily leasing experience
- Make data-informed decisions and create consistent messaging at scale.
- Create an elevated experience to combat dipping occupancies, flat rent and better compete for renters.
- Put your portfolio’s best branded foot forward and ensure consistency from listing through renewal.
By the numbers
100%
score in a secret shop
96%
of renters rated their Funnel application experience as positive
>50%
of applications are completed on a mobile device
81%
rated Funnel's Chat AI as more knowledgeable than the competition (67% for Voice AI)
"We have had prospects schedule a tour at 2:00 a.m. because [our AI Assistant] Cortney has replied. That could never happen before."
Nikki Sarmer
Marketing Technology Specialist
Better compete for renters and retail your residents
Send the right message at the right time
No more delayed follow-up that makes renters or residents feel ghosted. Our AI workflows connects the right message, at the right time in the prospect or resident journey. This means way more delighting renters and residents with timely messages: pre-tour reminders, post-tour follow-up, post inquiry nurturing, rent reminders, renewal reminders, and more. At every step of the journey these can all be automated with customer pad time, html styling, so that customers enjoy a cohesive, relevant, on-brand experience. Scale your best team member’s playbook. The quality of customer care is no longer depends on which agent is assisting the customer, and bandwidth. Optimize the renter journey to make renters and residents feel at home with each communication.
Resident communications
Great messaging doesn’t end with a lease signature
Property management companies shouldn’t need to choose between solutions that only offer the prospect-facing communication, or the resident-facing communication. Instead, with Funnel’s AI workflows they are able to delight new renters and retain residents by continuing to send the right message, at the right time form inquiry through renewals.
Increase lifetime customer value by communicating with residents with the same level of care that you’d use with high-value prospects. With Funnel teams can answer resident questions, send community updates via bulk messaging, rent reminders, renewal communications, and more. The RMR Group increased resident retention to 15% after adding Funnel.
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Modern syndication
Unit level listing details
First impressions matter, unit level details matter, prospective renters are choosing their next home, not their next t-shirt. With Funnel’s Renter Management Software, you can rest easy knowing that every listing, for every unit, is displayed optimally for each site. No more updating listings in multiple places, make changes directly on Funnel and update everywhere. Easy, right?
Renter Management Software
No more choosing between legacy players and point solutions
Our purpose-built solution provides portfolio-wide data insights to power the entire renter, resident and team experience in a single platform. Our SOC II Type II certified, enterprise-grade marketing and communications platform takes unnecessary (and often frustratingly inadequate) tech off your team’s plate.
All communication from initial inquiry through renewal, in a single platform. A single login for the entire renter experience for prospects, residents and your teams.
Multi-touch attribution
Spend smarter: more leases, less spend
It’s impossible to optimize your marketing spend if your marketing attribution isn’t showing where your hard-earned leads are coming from. Instead of marketing as a game of guess and check meets gut hunch, Funnel’s multi-touch attribution accurately attributes sources and unlocks marketing insights. Know what channels lead to leases. Spend smarter on what’s working, and cut what’s not with confidence. Drive more leases, with less spend.
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