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Your agenda for the Forum 2024

Wednesday, March 27
11:00 AM - 7:00 PMRegistration open
2:00 PM - 5:00 PMMarketing workshop: How to cash out on centralized leasing
5:00 PM - 9:00 PMNetworking welcome reception and dinner

All times listed are in Pacific Time (PT). The agenda is subject to change.

Thursday, March 28
7:00 AM - 8:15 AMBreakfast
8:15 AM - 8:30 AMWelcome keynote
8:30 AM - 9:30 AMPanel Presentation:
Do’s and don’ts of centralization from companies who have already done it
9:45 AM - 10:45 AMPanel Presentation:
A smarter way to approach artificial intelligence: Generative AI, industry specific, or homegrown
11:00 AM - 12:00 PMPanel Presentation:
Centralized admin: Shared services for residents, back office centralization, and maintenance
12:00 PM - 1:00 PMLunch
1:00 PM - 2:00 PMPanel Presentation:
Crack the code: Boost renter sentiment & drive retention
2:15 PM - 2:40 PMRoundtable Discussions:
  • Third-party managers: How to win business, and influence owner groups
  • Beyond chatbots: The move from communicating to doing
  • The TikTok generation of renters is here
2:45 PM - 3:15 PMRoundtable Discussions:
  • Change management: How to talk to your teams about centralization vs. specialization
  • AI for good: AI + Bias
  • Should vendors own your data?
3:30 PM - 5:30 PMActivities
5:30 PM - 6:30 PMCocktails
6:30 PM - 7:00 PMFireside Chat:
Blurring lines between short-term and long-term renters
7:00 PM - 10:00 PMDinner and party

All times listed are in Pacific Time (PT). The agenda is subject to change.

Friday, March 29
7:00 AM - 8:20 AMBreakfast and networking
8:30 AM - 9:30 AMKeynote Session:
Summiting Everest without oxygen: Lessons to apply to multifamily’s perfect storm
9:45 AM - 10:10 AMRoundtable Discussions:
  • Outsourcing centralization: Win for customers + your bottom line?
  • Set the record straight: AI vs. automation
  • The Future: From Ivy League to leasing agent
10:15 AM - 10:45 AMRoundtable Discussions:
  • Whiteboarding: What must stay (onsite) and what must go (centralized)
  • 24/7 support: Follow-up when your office is closed
  • Do you know what your teams are sending?
10:50 AM - 11:00 AMThe Forum wrap-up + grand prize giveaway

All times listed are in Pacific Time (PT). The agenda is subject to change.